Delivery & return

•  Shipping within 24 hours

Orders are sent within 24 hours. Orders placed on weekends and holidays are sent within 48 hours.

The packages are carefully packed by us in a box or a labyrinth Paris anti-dust bag and are shipped in a secure manner in a neutral cardboard box.

• Express delivery offered all over the world

All Labyrinth Paris products ordered in France and abroad benefit from free delivery and are dispatched in an express in 24 hours for France and in 48h-72 hours for Europe and the rest of the world. 

For security reasons, delivery of your order will be made against signature.

We deliver more than 100 countries and territories worldwide. To find out more about the delivery conditions of our carrier or the list of countries where we deliver, we invite you to contact our customer service to contact@labyrinthe-paris.com.

• Premium service - DDP
  

Customer satisfaction is our priority, which is why we offer delivery for all orders on our official website and offer an all-in-one transport solution (DDP) all over the world. This means that we ship all orders at our expense (by taking charge of all customs formalities as well as import rights and costs) and assume all the risks to your delivery place. 

Here is the list of countries and regions that take advantage of this DDP premium service: Saudi Arabia, Australia, Brazil, Canada, China, South Korea, United Arab Emirates, United States, Hong Kong Ras of China, India, Japan, Macao Ras of China, New Zealand, Singapore, Taiwan (Region) and Thailand and Thailand and Thailand and Thailand and Thailand and Thailand and Thailand .

The European Union countries are not affected because no customs formality is required.

According to article L221-18 of the Consumer Code, you have a period of fourteen days from the date of receipt of your order to make any item purchased on www.labyrinthe-paris.com . The return costs are your responsibility.

You can return the items purchased on our official website by following the steps below:  

• Step 1: Return notification

Before returning a product, you must inform us of your return intention. You can contact us at contact@labyrinthe-paris.com by providing us with the order number and the product (s) you want to return.

• Step 2: Retraction form

We will then send you a retraction form in French or English to fill out.

Retraction form model to be completed and only returned if you wish to withdraw from the contract. For the attention of Labyrinthe Paris - Customer Service - 2, rue des Erables - 69578 Limonest Cedex - France - Mail: contact@labyrinthe-paris.com :

I/We (*) notify you/Notify (*) by this MA/Our (*) Contract of the contract relating to the sale of the property (*)/For the provision of services (*) below: ordered ( *) /Receipted on (*): Name of the consumer (s): Address of the Consumer (s): Signature of the Consumer (s) (only in the event of notification of this form on paper) : Date: (*) Rare the useless mention.

• Step 3: Return preparation

Make sure that your items are returned to their original condition and packaging, not altered, not used and not damaged.

Important: the right of withdrawal does not apply to purchases of earrings. 

• Step 4: Return label

The return costs are your responsibility.

LABYRINTHE PARIS offers all inclusive flat -rate return costs for each dismissal which will then be deducted from the amount of the order reimbursed.

• € 10 from France

• € 20 from Europe

We will send you a return label prepared by email. Print it and stick it outside the package. Close the package by taking all the necessary precautions so that the Labyrinth Paris products are properly wrapped so that they are not damaged during their transport.

On the other hand, a turnkey return from the international is unfortunately not possible due to the difficulties of formalities. We invite you to find a transport solution of your choice in your country to apply your right of retraction. Make sure that your items are returned to their original condition and packaging, unarmed, unused and not damaged and to return the Paris Labyrinth Product (s) in its/their original packaging (complete (complete ( s) (Accessories, notice, label etc.,) at the following address: Labyrinth Paris Customer Service - 2, rue des Erables - 69578 Limonest Cedex France

IMPORTANT : The simple referral of the property without withdrawal form or refusal during delivery are not enough to express your desire to withdraw.

• Step 5: Refund

If the return conditions are respected and the items are returned to their original state, we will reimburse (return costs deducted from the total amount) on the same means of payment used during your order. It should appear on your bank account within 2 to 3 working days.

The processing time of a refund can take up to 14 days from receipt of the returned product.

Unfortunately, it is not possible to exchange on our site. If you have changed your mind and find yourself within 14 days after receipt of your order, we invite you to return the article concerned and place a new order on the Labyrinth Paris website www.labyrinthe-paris.com .

For more information on our return policy,  Click here